Return Policy

1. Fresh products cannot be returned

Our microgreens, sprouts and bundles are fresh food that deteriorates quickly and has a short shelf life. Under the Consumer Protection Act, the 14-day right to withdraw from a distance contract does not apply to such goods. For that reason, delivered or collected products cannot be returned because you have changed your mind.

This exception applies equally to deliveries made under a subscription.

2. Changing or cancelling an order before delivery

If you change your mind after ordering, contact us as soon as possible at lili@lilimalafarma.hr or +385 91 4646442. If the order has not yet been prepared, we will try to cancel it; if we cancel it, we refund the full amount, including any delivery fee.

Subscriptions have a minimum term of one year and can be cancelled from your account once that term has ended, as described in our Terms of Service.

• Terms of Service

3. If something is wrong with your order

If products arrive damaged or spoiled, if something is missing, or if you received something you did not order, contact us at lili@lilimalafarma.hr or +385 91 4646442. Tell us your name and what was wrong and, if you can, attach a photo.

Because our products are perishable, please let us know as soon as possible, ideally on the day of delivery, so that we can check what happened. This request does not shorten the deadlines the law gives you.

Where the complaint is justified, we will replace the affected products, usually with your next delivery, or refund their price. This does not affect your statutory rights for defective goods under the Civil Obligations Act (Zakon o obveznim odnosima) and the Consumer Protection Act.

4. Written complaints

You can submit a written complaint by email to lili@lilimalafarma.hr or by post to the address shown above. We will confirm that we received it and reply in writing within 15 days of receiving it.

5. Refunds

Refunds are paid to the card you used for payment, through Stripe, without undue delay. Depending on your bank, it can take a few working days for the refund to appear on your account.

6. Out-of-court dispute resolution

If we cannot resolve your complaint together, you can turn to a body for out-of-court resolution of consumer disputes; the list of these bodies is published by the ministry responsible for consumer protection. You can also bring the matter before the competent court.